Need help with your order?

I'm here for you. If something isn't quite right with your handmade plush, bag, or pattern - whether it's a question about sizing, shipping, quality, or anything else - please reach out right away. I want every creation to bring you joy and I'm happy to help resolve any issues quickly and kindly. You're not bothering me; your happiness matters!

How to Contact Me:

• Email me directly at meilistudios@gmail.com with your order number, a quick description of the issue, and any photos if helpful. I typically reply within 24-48 hours (often sooner!).

• Message via the contact form above.

• For urgent questions, feel free to include Order Help in the subject line.

What to expect:

Most issues are solved with a simple reply, replacement, or refund where appropriate. For made-to-order items, I'll confirm details before any changes. I'll always aim to make things right while keeping things fair and sustainable for my small studio.

Note: Custom or personalized orders may have limited options once production begins - happy to clarify up front!

For full details, see our Shipping & Returns page HERE. I'm a one person operation in Arizona, so I truly appreciate your patience and understanding as I handcraft each piece with care.